About

All contract customers please refer to relevant contract documentation for your terms and conditions.

This web site is owned and operated by EZBIZTEK CORP, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

EZBIZTEK CORP

(VAN ROOF BUSINESS SECTOR)

Office Address:

136-21A 37th Avenue, Flushing, NY 11354

Tel./whatsapp:+1(213)274 6700

Email.:  pelican.vault@ezbiztek.com

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to EZBIZTEK CORP. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken every care in the preparation of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT unless stated otherwise. If the price of the goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by email that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained on this website.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Orders

Payment Options

We accept all major credit cards, Debit Cards & PayPal*.

All Credit Card charges will appear as www.Pelican-Vault.com held by EZBIZTEK CORP for your Privacy, Packages will be shipped from www.Pelican-Vault.com held by EZBIZTEK CORP. No cashier's checks, money orders, personal checks, please.

In order to comply with PayPal’s best practices standards, all orders placed using PayPal will be captured within 24-48 hours from the order placement.

Oder Process

Orders may take between 1-3 business days to process before shipping out. After orders are captured in our system, if you would like to make any changes to your order or cancel your order, please email at pelican.vault@ezbiztek.com . Our Representatives are available during our business hours of 8:00am - 5:30pm (CST) from Monday - Friday (excluding holidays). Note: Once your order’s status is set to “shipped” we are unable to make any changes or cancellations.

Once shipped, orders arrive within the time frame selected (US Ground, US Air, US Express, DHL eCommerce Parcel Direct, DHL Express, or UPS Worldwide Expedited) during checkout on pelican-vault.com. If there are any shipping delays, you will be notified via email.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Changes and Cancellation of Orders

Orders may only be modified within 2 business hours from being placed as long as your order’s status is not set to “shipped.” pelican-vault.com begins processing very quickly in order to ship as soon as possible.

If you would like to make any changes to your order or cancel your order within the 2-business hour time frame, please email at pelican.vault@ezbiztek.com. Our business hours of 8:00am - 5:30pm (CST) from Monday - Friday (excluding holidays).

Tracking your order

For the most efficient service, please be sure to register an account with us!

Go to www.pelican-vault.com. If you are using your phone or tablet, click on the Icon of     on the top right-hand side, and click on 'Log In / Create An account or ''My Account' button located above the social icons. If you are using a desktop or laptop, click on the ‘Sign Up / Sign In' or 'My Account’ button located on the right hand side of the search bar. Follow the login prompt by entering your email and password. Once you’ve logged into your account, click on 'Orders' and locate the order you would like to track. If your order has shipped, you will see 'Track' underneath the order date. You can click on 'Track' to see the latest shipping update from the carrier.

Once your order has shipped, you will also receive email updates from www.pelican-vault.com with shipping and tracking information to the email address you used to place your order.

Backorders

Occasionally backorders occur when requests for a particular item exceed available inventory.

If a backorder occurs on your ordered product, we will contact you via email and you will be given the option to: (1) select a new item, (2) request to be placed on a priority waitlist to receive the product once it becomes available for shipment (Note: we will complete the charge to the payment method used with your original order), or (3) cancel the original order. If we do not hear back on which backorder option you choose, backorders are canceled after 21 days and credited back to their payment source.

We will promptly ship the item(s) once they become available with the original shipping method selected at checkout. For international orders containing multiple products, we do not ship partial orders. Therefore your order will be shipped when all products ordered are available, unless you advise us otherwise.

Discount

Discounts and coupons are limited to one per order (i.e. you cannot use a sale coupon code in combination with your points coupon code in the same order). Accessories are excluded from all discounts.

eGift Cards

eGift Cards make it easy to give the gift of confidence. eGift Cards are issued and managed by Pelican-Vault.com and can be purchased. They can be used exclusively at www.Pelican-Vault.com toward eligible products.

Delivery

• eGift Cards are delivered electronically via email shortly after purchase.
• No physical cards are mailed.
• Please ensure the recipient’s email address is correct.

Pelican-Vault.com is not responsible for cards sent to the wrong email. If an eGift Card is sent to an incorrect email address, we may be able to assist if the card has not yet been redeemed.

Purchase Eligibility

• eGift Cards may only be purchased using a U.S.-issued payment method and U.S. billing address.
• eGift Cards cannot be purchased from outside the U.S.
• No shipping fees apply to eGift Card purchases.
• eGift Cards cannot be purchased using Shop Pay Installments or other payment plan options.
• Once an eGift Card order is completed, it cannot be canceled or modified.

Redemption

• eGift Cards may be redeemed only at www.pelican-vault.com
• eGift Cards can only be applied to orders shipping within the United States.
• To redeem, enter the eGift Card code at checkout.
• Multiple eGift Cards may be used on a single order.
• If your order exceeds the eGift Card balance, the remaining amount may be paid with another accepted payment method.
• Remaining balances stay on the card for future use.

Restrictions

• eGift Cards cannot be reloaded, resold, or transferred for value. However, eGift Cards may be gifted to another individual.
• eGift Cards may not be used to purchase additional eGift Cards.
• Promotional codes, coupons, and discounts cannot be applied to eGift Card purchases.
• eGift Cards are non-refundable and cannot be exchanged for cash, except where required by law (for example, certain states allow cash redemption for small remaining balances).
• eGift Cards are valid only for purchases and redemptions within the United States.

Expiration

www.pelican-vault.com eGift Cards never expire and have no fees.

Lost or Stolen Cards

• Please treat your eGift Card like cash.
• Lost, stolen, or unauthorized use of eGift Cards cannot be replaced or refunded. However, we may be able to assist if the card has not been redeemed and proof of purchase is provided.
• Cards that have already been redeemed cannot be replaced.

Fraud Prevention

www.pelican-vault.com reserves the right to delay, investigate, or cancel any eGift Card order that appears to be fraudulent, high-risk, or purchased in violation of these policies.

Sales Tax

• Applicable sales tax is calculated at the time of purchase using the eGift Card—not when the card itself is bought.

Returns & Refunds

• Items purchased using an eGift Card may be returned in accordance with our standard return policy.

Refunds for returned items originally purchased with an eGift Card will be issued to a new eGift Card.

Loyalty Program

• Points are not awarded for purchasing an eGift Card.
• Points are awarded when an eGift Card is used to make a qualifying purchase.

Customer Support

For any questions or assistance with an eGift Card, please contact our Client Care Team at pelican.vault@ezbiztek.com

Shipping & Handling

For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

APO/FPO/PO Cannot be delivered. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.

We offer FREE Standard Shipping in the U.S. and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Orders may take between 1-3 business days to process before shipping out.

Shipping Options

We offer many shipping options:

·      US Ground*

·      Free Ground for orders over $500 and within the US (7-9 business days)

·       DHL eCommerce Parcel Direct

·      DHL Express

·     UPS Worldwide Expedited

Shipping costs are calculated during checkout along with delivery time estimates.

*All shipping promotions apply to US Ground shipments only. Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.

Pelican-vault.com is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. International customers are able to pay their duty & tax fees at the point of checkout in the shipping section. The shipping rate and fees will be added to the order total. Any refused international packages (including Canada) will only be refunded 50% of the total amount of the products (only). Note: Ellen Wille items may only be shipped within US & Canada; International shipping not available for this brand.

Signature Required Note: While Pelican-vault.com requires a signature for clients to accept shipments/orders , the client may have it waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package

Exchange Policy

Your satisfaction is our goal. We accept returns on all eligible products within 7 days from the date the order is shipped. Please see our Return Policy below for our eligible product standards.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described incorrectly.

Pelican Vault will not accept returns unless prior authorization has been approved and a returns number issued. To obtain an authorization for a return please contact us by email pelican.vault@ezbiztek.com . The returns number must be clearly identified on any internal paperwork when the goods are returned. We regret that we cannot accept cancellations of contracts for the purchase of consumable products (batteries etc) where the item has been unsealed.

Any goods returned should be in saleable condition.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Exclusion of Liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, Jurisdiction and Language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of United States. All contracts are concluded in English.